Purple Depression Return Policy

At Purple Depression, we are committed to providing our customers with a satisfactory and transparent shopping experience. We understand that sometimes, ordered items may not meet expectations or encounter issues. Our return policy has been designed to make this process as straightforward and convenient as possible. Please take a moment to read the details below.

1. Eligibility for Returns: Products purchased from the Purple Depression website can be returned under the following conditions:

  • The item must be returned within 30 days from the original delivery date.
  • The item must be in its original condition, with all tags, packaging, and accessories intact.
  • Customized items are not eligible for returns, except in cases of manufacturing defects or errors on Purple Depression's part.

2. Return Process: To initiate a return, please follow these steps:

  • Log in to your account on our website.
  • Go to the "Order History" section and select the order containing the item you want to return.
  • Choose the specific item and follow the instructions to initiate the return process.
  • Pack the item carefully in its original packaging or suitable packaging for the return.

3. Return Costs: Return shipping costs will be the responsibility of the customer, except in cases of manufacturing defects or errors on Purple Depression's part.

4. Refunds: Once we receive and inspect the returned item, we will send you a confirmation email. If the return is approved, we will process the corresponding refund within 14 days of approval. The refund will be issued using the original payment method.

5. Defective Items or Order Errors: If you receive a defective item or if we have made an error in your order, please contact us within 7 days of receiving the order. We will cover the return shipping costs and offer you a replacement or a full refund.

6. Contact: If you have any questions regarding our return policy or if you need assistance with initiating a return, feel free to contact our customer service at the following email address: [customer service email address].

We appreciate your trust in Purple Depression. We are constantly striving to enhance our services to provide you with an exceptional shopping experience.

Best regards,

The Purple Depression Team.